@article{张圣亮:82,
author = {[张圣亮,  杨锟]},
title = {服务补救时机对消费者情绪和行为意向的影响},
publisher = {北京邮电大学学报(社会科学版)},
year = {2010},
journal = {北京邮电大学学报(社会科学版)},
volume = {12},
number = {5},
eid = {82},
pages = {82-91},
keywords = {<p>服务失误；服务补救时机；消费者情绪；行为意向</p>},
url = https://journalsk.bupt.edu.cn/CN/abstract/article_9208.shtml
}